About the Office


The Office of the CIO provides the vision and leadership in information technology necessary to advance the university’s mission and strategic plan. The mission of the CIO is to offer direction and support for the effective application and integration of information technology to improve the teaching, learning, research, and administrative environment of the university.

As chief information officer, Douglas Shook provides the vision and leadership in information technology necessary to advance the university’s mission and strategic plan on both the University Park and Health Sciences campuses. The CIO also supports the professional development needs of the university’s information technology community.

Shook oversees the operations of the university’s central information technology (IT) organization, working with USC’s senior administration, schools, and units. ITS provides essential university-wide services in the areas of information technology and operations, including the wired and wireless networks, systems security, and telephone services; Blackboard,┬ámultimedia classrooms, and USC computing labs; enterprise information systems, including email and the Kuali Financial System; high-performance computing; and IT support for the USC Shoah Foundation.


ITS Mission, Vision, and Values

Gus Anagnos: Chief Information Security Officer

Lucy Avetisyan: Deputy CIO

Veronica Garcia: Associate CIO for Application Services

Susan Tincher: Associate CIO for Infrastructure Services

Jennifer Ferry: Senior Director of Engagement, Culture, and Communications

Kent Saitoh: Director of Strategic Planning and Analysis

Sam Gustman: Chief Technology Officer, USC Shoah Foundation

Christopher Ho: Interim Director, High-Performance Computing

Jannine Brewster: Senior Office Manager