About

 

 

Office of the Chief Information Officer

 

The Office of the CIO provides the vision and leadership in information technology necessary to advance the university’s mission and strategic plan. The mission of the CIO is to offer direction and support for the effective application and integration of information technology to improve the teaching, learning, research, and administrative environment of the university.

ITS is advancing forward with digital transformation to reinvent how technology can transform the campus experience.


ITS Functions

 

Information Security | The Information Security team oversees a number of key initiatives designed to upgrade USC’s information security environmnet, including identity and access management, vulnerability monitoring and management, data loss protection for USC’s confidential data assets, information security awareness and training, and information security governance, policies, and risk management. Visit this site to learn more. 

High Performance Computing | High-Performance Computing (HPC) Center supports more than 110 research groups in a variety of disciplines, empowering researchers through the enhanced perspective of large-scale supercomputing simulations. HPC resources address system-level questions in social, economic, and cultural research with advanced computing and communications resources – helping to create virtual organizations, virtual worlds, and immersive environments.

USC Shoah Foundation | The Shoah Foundation’s mission is to “develop empathy, understanding and respect through testimony.” The CTO provides the technical leadership for the integration of the institute’s digital archives into USC’s collection of electronic resources, ensuring the archive’s accessibility for academic and research communities at USC and around the world. The Shoah Foundation is also responsible for the operations, preservation, and cataloging of the institute’s 8-petabyte digital library and offers technical support for universities and organizations that subscribe to the institute’s visual history archives. In addition, it provides website support and duplication services for the USC Shoah Foundation Institute, which is part of the USC College of Letters, Arts, and Sciences, and provides a range of digital preservation, archiving, and hosting services to internal and external customers.

Application Services | Application Services (Apps) leads the design and delivery of products, services, and experiences that address the core needs of business; architects and delivers transactional, analytic and integration solutions across a broad local and cloud landscape; drives an enterprise applications roadmap that anticipates business needs through product management and aligns with business value through enterprise architecture. 

Engagement, Culture & Communications (ECC) | ECC leads change management, communication, learning and development, and culture-building efforts for ITS; develops and executes strategic plans for change management programs as well as the approach for ensuring consistent stakeholder engagement and communications — at the executive, public, project, and program level; identifies and manages the impact of change on organizational culture and performance; and leads the strategy to operationalize values throughout ITS and principles that support a fair and inclusive organizational culture.

Enterprise Portfolio Management Office (EPMO) | EPMO leads, manages, and drives best practice standards for strategic initiatives, portfolios, programs, and projects; partners with leaders, customers, and key stakeholders enabling people, process, and technology with an agile, continuous improvement framework in alignment with organizational strategy.

Customer Experience | Customer Experience focuses on what matters most to our customers and how to enhance their journeys with immediacy, personalization, and convenience in mind. Our strategic focus is to foster a customer-centric culture, alignment between customer demands and IT decisions, and leverage digital innovation to deliver exceptional customer experience.

Infrastructure Services | Infrastructure Services will meet the demands of a digital university by delivering world-class, secure, high-performing and hyper-converged network and systems infrastructure.  We deliver differentiating communication and collaboration technologies that connects our university through a digital workplace. We achieve our goals through automation, orchestration, cost optimization, and process rigor framed by customer service excellence and 99.9999 service level availability.

Strategic Planning & Analysis (SP&A) | SP&A collaborates with a broad range of cross-functional teams to take ownership of and accountability for strategic, financial, and technology roadmaps, institutional initiatives, and the continuous improvement of ITS services.

 

View the entire organizational chart here.