Douglas Shook

Douglas ShookDouglas Shook was appointed chief information officer on January 1, 2016. He previously served as interim chief information officer and vice provost for information technology services from May 1 to December 31, 2015. He is responsible for providing the leadership necessary to ensure the effective coordination and strategic deployment of information and educational technologies in support of the campus’s research, teaching, administration, and outreach missions on USC’s University Park and Health Sciences campuses. His portfolio includes the university’s wired and wireless networks, telecommunications, information security, business applications, educational technologies, Web Services, data center, and the Center for High-Performance Computing (HPC).

A member of the USC community since 1991, Shook has a distinguished record of teaching and service at USC. A professor of data sciences and operations in the Marshall School of Business, he is the recipient of ten university and Marshall School teaching awards. He has served as the dean of academic records and registrar and chief technology officer for enrollment services; associate dean and chief information officer of the Marshall School of Business; and vice president of administration for and on the executive board of the Academic Senate. He has served on more than 20 other university committees, subcommittees, and task forces. Doug was awarded the Academic Senate Distinguished Service Award in 2010.

In addition to his experience in the academy, Shook is the founder of two successful businesses and has worked in IBM’s Advanced Computing Support Center. He specializes in the design, implementation and management of information technology, with particular focus on data management, data modeling, and information technology architecture. His academic research centers on the interaction of organizational structure and the effective use of computer-mediated information and communication systems. He holds a B.A. in English Literature and Journalism from the University of Michigan and a Ph.D. in Communication Research and Theory from the Annenberg School for Communication and Journalism.


Clark, P., Evans, S., Shook, D., and Johanson, W. (2004) “Information Seeking and Compliance in Planning for Critical Care: Community-Based Health Outreach to Seniors about Advance Directives.”

Rice, R., Shook, D., and et al, (1992) “Task analyzability, use of new media and effectiveness: a multi-site exploration of media richness,” Organizational Science, 3 (4), 475-499.

Rice, R., and Shook, D. (1990) “Relationships of job category and organizational level to use of communication channels, including electronic mail: a meta-analysis and extension,” Journal of Management Studies, 27 (2), 195-225.

Shook, D., “Voice Messaging, Coordination and Communication,” in Intellectual Teamwork: Social and Technological Foundations of Cooperative Work, Praeger, New York, New York 1990.

Rice, R., and Shook, D. (1988) “Access to, usage of, and outcomes from, electronic messaging systems,” ACM: Transactions on Office Information Systems, 6 (3), 255-276.

Shook, D., and Rice, R. (1988) “Access to and use of integrated office systems: implications for organizational communications. Message Handling Systems: State of the Art and Future Directions,” North Holland Publishers.

Rice, R., and Shook, D. (1987) “End-user computing: Access, usage, and benefits,” Learned Information.