Digital Transformation is the investment of USC in the people, processes and technology of ITS operations and services to innovate and elevate the student and employee experience. The effort has been ongoing with the core mission to create a world-class IT organization with innovative services built for scale.
Digital Transformation is comprised of 8 pillars:
- Program Management
- Change Management, Communications, and Culture
- IT Governance
- IT Financial Management
- ITS Organization Transition
- Application Modernization
- Infrastructure Modernization
- IT Service Management
Each pillar is designed to better serve the ITS organization, as well as the university. By providing secure and reliable core services, advancing the IT workforce capabilities, operationalizing excellence in IT governance, procurement, portfolio and change management, ITS will provide an exceptional experience for its customers. Modernizing the techonology is also a benefit that will be realized through this Digital Transformation process, including comprehensive, current data solutions, industry-leading enterprise business applications, automation and diversification of IT infrastructure, and innovative communication and collaboration platforms. With innovation and automation at the forefront of Digital Transformation, ITS will elevate the student experience by accelerating the delivery of digital capabilities, further exploring Artificial Intelligence (AI) solutions, and leveraging thought leadership in technology for USC.
Frequently Asked Questions
Why is ITS going through an Organization Transition?
The ITS Organization Transition is part of a larger process to transform ITS into the desired workplace of the future and a trusted strategic partner in achieving USC’s mission and aspirations. These are the key goals of our Digital Transformation program. We are building an organization in which managers and individual contributors can develop key, cutting edge skills, take pride in the services they provide, and be rewarded for their efforts. After assessing the current IT landscape and developing a vision for the future, ITS leadership determined that an Organization Transition is necessary to reach the future state.
Who is driving this transition?
The ITS Leadership Team (CIO, DCIO, CISO, and ACIOs) decided to undergo an ITS Organization Transition.
Who approved this transition?
The decision to undergo an ITS Organization Transition was approved by the highest levels of USC leaders.
How is this related to Digital Transformation?
The ITS Organization Transition is a fundamental step in the broader Digital Transformation initiative, creating a modern organization structure, with teams and roles that meet the current and future needs of the university. Our people are critical in driving the pillars of transformation, which include strengthening the core, increasing alignment of services with university needs, and innovating and accelerating the way we serve our customers.
Aren’t the Digital Transformation and the Organization Transition the same thing?
No – the ITS Organization Transition is one of eight different focus areas that make up the overall Digital Transformation effort. The Organization Transition is an integral part of enabling the ITS future vision.
Is Digital Transformation the same as the new culture and values for ITS?
They are not the same thing, but the two are deeply integrated. The culture evolution journey for ITS is an essential component of Digital Transformation, and one of the eight pillars. It will require a culture that will enable us to strengthen our core services, increase alignment with the needs of the university, and innovate and accelerate how we deliver our services.
How are we informing our customers about the ITS Organization Transition?
We have already communicated this transition to various USC leadership groups, including the USC Technology Council. We will inform all our customers with targeted communications and detailed information. We will also create announcements, banner ads, or automatic replies as needed.
Are there any additional changes to expect?
Our leadership team is iteratively reviewing the organization to ensure the best alignment of individual teams with the Digital Transformation vision. If necessary, we will communicate any additional changes in a timely manner. As of June 2019, we aren’t anticipating additional organization changes of this magnitude in the near future.
Why is ITS undergoing an Organization Transition?
The ITS Organization Transition is part of a larger Digital Transformation initiative to make ITS the desired workplace of the future and a trusted strategic partner in achieving USC’s mission and aspirations. We are building an organization in which managers and individual contributors can develop key, cutting edge skills, take pride in the services they provide, and be rewarded for their efforts. After assessing the current USC IT landscape and developing a vision for the future, ITS leadership determined that an Organization Transition is necessary to reach the future state.
When will the Organization Transition be completed?
The process will be complete in early 2020, when all positions in the new organization have been filled.
Will day-to-day ITS operations be affected during the Organization Transition?
ITS leadership has carefully planned for this transition to minimize disruption to normal business operations. Exceptional customer experience has been and continues to be a top priority.
Who can I reach out to for customer service requests during the Organization Transition?
ITS has worked diligently to ensure a smooth, streamlined experience for customers throughout this period. All ITS-related services requests and inquiries may be directed to the ITS portal (itsusc.servicenow.com/its_sp), Service Desk Email (firstname.lastname@example.org), or Service Desk Phone (213-740-5555).