Susan Tincher, ACIO Infrastructure Services

Susan Tincher, Associate Chief Information Officer for Infrastructure Services

 

Susan Tincher is the Associate Chief Information Technology Officer for Infrastructure Services at USC’s Information Technology Services (ITS). In this role, Susan is responsible for leading the infrastructure services, managers and technical teams, establishing and achieving operational and service targets for USC’s information technology infrastructure services and consulting with USC academic and governance groups on strategic direction. She is also responsible for collaborating with various USC departments to align technology initiatives with long-term university objectives and identifying opportunities to reduce the overall technology to reinvest savings into long-term systems and programs.

Since joining USC in May 2019, Tincher has designed and assembled a top-talent infrastructure team. Tincher and her team have developed and executing the Infrastructure digital transformation strategy and addressing issues with legacy and underperforming services. The infrastructure team’s accomplishments include implementing a campus-wide, unified teleconferencing solution (Zoom) and an enterprise collaboration platform (Slack). The team also spearheaded the strategic development of a university-wide, cloud-based voice solution, rethinking the network and systems architectures to achieve the highest levels of service availability, and a cloud-smart strategy that leverages the campus infrastructure and public cloud services for self-service, lower-cost cloud-service options.

Tincher is an information technology leader with more than 25 years of experience in infrastructure services, network communications, cybersecurity, applications, customer experience, operations and service management. Prior to joining USC, she served as the Director for Information Technology Operations at the RAND Corporation, Cheesecake Factory and an officer in the United States Marine Corps. In these organizations, she led large cross-functional teams developed and implemented strategies to improve network service levels, bolster operations, maximize return on investments for capital information technology programs, mitigate risks and control operational costs. She also served in diplomatic security roles at the American Embassies in Lomé, Togo and Vilnius, Lithuania.

Tincher holds a Bachelor of Science degree in Management Information Systems from Park University and a Master of Business Administration degree in Information Systems from Hawaii Pacific University.  She also graduated from the Carnegie Mellon University CIO program and currently attends Harvard University and a student in Business Analytics program.